Director of AI - Field Service Engineering

Salesforce is seeking an experienced Director of AI – Field Service Engineering to spearhead their next-generation AI-powered Field Service solutions. This is a senior leadership role that combines technical expertise in AI/ML with enterprise software development and team leadership. The position involves leading multiple engineering teams and driving innovation in the fusion of Generative AI, RAG (Retrieval-Augmented Generation), and enterprise-grade automation.

The role requires deep technical knowledge in AI/ML, particularly in areas like Large Language Models and RAG workflows, combined with extensive experience in building enterprise-scale applications. The successful candidate will be responsible for defining technical vision, ensuring high-quality delivery, and fostering collaboration across product, UX, and other cross-functional teams.

This is an excellent opportunity for an experienced engineering leader who wants to make a significant impact in the AI space while working at one of the world's leading enterprise software companies. The role offers competitive compensation and the chance to work on cutting-edge AI applications in field service management.

The position demands a unique combination of technical depth, leadership skills, and business acumen. You'll be expected to engage with strategic customers, influence product roadmaps, and ensure the successful adoption of new AI capabilities. This role is perfect for someone who can bridge the gap between advanced AI technology and practical business applications while leading and mentoring high-performing engineering teams.