Performance Engineer - IP Telephony and VoIP

Salesforce's Service Cloud Performance Engineering team is seeking experienced engineers to tackle performance and scalability challenges in cloud applications. This role focuses on telephony and voice channels within Service Cloud, a platform that revolutionizes customer service management through AI-powered solutions and unified communications.

The position offers a unique opportunity to work on Service Cloud Voice, an innovative feature that integrates phone, digital channels, and CRM data in real-time. As a Performance Engineer, you'll be responsible for developing test models to simulate production traffic, analyze complex performance challenges, and optimize system scalability.

The ideal candidate will bring deep expertise in telephony systems and voice channels, with the ability to design and implement sophisticated performance testing frameworks. You'll work with cutting-edge technologies including VoIP, WebRTC, and various testing tools while collaborating with cross-functional teams to ensure optimal system performance.

This role is perfect for engineers passionate about performance optimization and scalability in large-scale enterprise systems. You'll have the opportunity to influence system architecture, implement monitoring solutions, and mentor other engineers while working on one of the industry's leading CRM platforms.

Key aspects of the role include designing scalability simulations, debugging complex call flows, implementing automated testing solutions, and ensuring the platform maintains high performance standards as it scales. The position offers excellent growth opportunities in both technical expertise and leadership skills, working with a team that's at the forefront of cloud-based customer service innovation.

Working at Salesforce means joining a company known for its innovative culture, strong values, and commitment to customer success. You'll be part of a team that's shaping the future of customer service technology while having access to resources and learning opportunities that support your professional growth.