Senior Customer Centric Engineer (CCE)

Salesforce is seeking a Senior Customer Centric Engineer to join their MuleSoft engineering team. This role is crucial in delivering exceptional customer experience by resolving complex technical escalations and improving product supportability. The position requires a blend of technical expertise and customer-facing skills, focusing on investigating, reproducing, and diagnosing complex issues affecting Salesforce's 150,000+ companies. The ideal candidate will have strong development skills in Java and cloud technologies, combined with excellent problem-solving and communication abilities.

The role involves working with critical customer technical escalations, requiring deep expertise in OOP, databases, cloud technologies, and web APIs. You'll be responsible for identifying solutions to complex bugs, developing debugging tools, and working closely with product teams to implement fixes. The position also includes mentoring technical support teams and championing support initiatives throughout R&D.

Candidates must have at least 5 years of software engineering experience, with deep knowledge of Java/J2EE, cloud platforms like AWS or Azure, and strong debugging skills. The role requires U.S. citizenship and the ability to meet government screening standards, as it supports federal, state, and local government customers.

Salesforce offers competitive compensation with a base salary range of $157,600 to $236,500, depending on location and experience. The company provides comprehensive benefits including wellbeing reimbursement, parental leave, adoption assistance, and fertility benefits. This is an excellent opportunity for experienced engineers who want to combine technical expertise with customer success in a leading enterprise software company.