Senior Technical Support Engineer - Japanese

We are seeking an ambitious teammate to join our support team as part of Nightforce JP! This role is for motivated, self-directed individuals eager to work on the #1 cloud-based platform. As a member of the Nightforce JP team, you'll work in a follow-the-sun model, focusing on urgent cases, critical issues, and incidents for our Signature Success customers. You'll support Marketing Cloud and Data Cloud products, providing an excellent opportunity to master Salesforce and achieve your career goals.

Key Responsibilities:

• Solve and assist customers with challenges related to Marketing Cloud, Data Cloud, and custom implementations.
• Act as a Trusted Advisor, sharing standard processes for enterprise architecture functions.
• Resolve complex and high-priority issues across all product areas.
• Research, document, and prioritize customer issues, escalating to Product Engineering when necessary.
• Demonstrate strong analytical and problem-solving skills to provide effective solutions.
• Explain product features and share standard processes to improve customer experience.
• Manage customer expectations to ensure high satisfaction.
• Participate in training and maintain up-to-date technical skills.
• Adapt to a fast-paced environment with shifting priorities.
• Participate in team activities, create knowledge content, and mentor team members.
• Participate in weekend and holiday on-call rotations as needed.

Requirements:

• Fluent in Japanese and business-level English (Korean is a bonus)
• 3+ years of experience in Technical Support or 1+ years in development
• Strong written and verbal communication skills
• Experience with Databases, RDBMS, and SQL
• Understanding of internet technologies and familiarity with HTML, APEX, JavaScript, Java, C++
• Experience in customer-facing roles with proven troubleshooting skills
• Knowledge of both front-end and back-end development
• Experience with integration technologies
• Salesforce Administrator Certification
• Experience in Salesforce Marketing Cloud

This role offers the opportunity to work in a global support environment that is customer-focused, fast-paced, and provides 24/7/365 technical support. Join our team and contribute to the success of Salesforce's world-class support organization!