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Senior/Lead/Principal Customer Success Engineer, Agentforce

Leading CRM platform company revolutionizing customer experiences through AI-powered solutions
$137,100 - $323,400
Backend
Principal Software Engineer
Remote
8+ years of experience
AI · Enterprise SaaS
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Description For Senior/Lead/Principal Customer Success Engineer, Agentforce

Salesforce is seeking a Senior/Lead/Principal Customer Success Engineer to join their groundbreaking Agentforce platform team. This role represents a unique opportunity to be at the forefront of AI-powered customer experience transformation. As a key member of the GForce team, you'll blend technical expertise with customer success to drive Agentforce adoption.

The position involves designing and developing AI agents, collaborating with cross-functional teams, and providing technical guidance to customers throughout their Agentforce journey. You'll work with cutting-edge AI technologies, including machine learning and natural language processing, while utilizing your expertise in Apex, Java, and Python.

The ideal candidate will have a strong technical background with a related degree, deep understanding of the Salesforce ecosystem, and exceptional problem-solving skills. You'll need excellent communication abilities to explain complex technical concepts to diverse audiences and thrive in a fast-paced, dynamic environment.

This role offers the opportunity to shape the future of customer experiences through AI innovation. You'll be working on Salesforce's most important future product, Agentforce, making a significant impact on customer success. The position includes competitive compensation ($137,100 - $323,400 in California) and the flexibility of remote work options, though some travel (up to 20%) is required.

Join a team that's revolutionizing customer experiences with AI, where you'll have the chance to work with cutting-edge technologies, contribute to innovative solutions, and drive significant business value. Your work will directly influence the development of AI-powered customer engagement solutions and help shape the future of customer experience technology.

Last updated 7 months ago

Responsibilities For Senior/Lead/Principal Customer Success Engineer, Agentforce

  • Design and hands-on development of Agent-building Agents
  • Collaborate with pre-sales, implementation, and post-sales teams for AI solutions integration
  • Rapid problem-solving to address customer challenges
  • Provide hands-on technical guidance and support to customers
  • Work with product teams to gather customer feedback and influence product developments
  • Stay current with AI advancements and identify innovation opportunities

Requirements For Senior/Lead/Principal Customer Success Engineer, Agentforce

Java
Python
  • Related technical degree required
  • Deep understanding of the Salesforce platform and ecosystem
  • Understanding of AI technologies, machine learning, and natural language processing
  • Proficiency in Apex, Java, and Python
  • Exceptional analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in a cross-functional team environment
  • Up to 20% travel per month

Benefits For Senior/Lead/Principal Customer Success Engineer, Agentforce

  • Be part of a groundbreaking team shaping the future of AI-powered customer experiences
  • Work with cutting-edge technologies
  • Contribute to innovative solutions development
  • Make real impact on customer success
  • Drive significant business value on Agentforce

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