Solutions Architect, ITSM

Salesforce is seeking a talented Solutions Architect to join their ITSM team, focusing on building end-to-end agentic AI experiences. This role combines artificial intelligence expertise with practical software engineering to develop production-ready AI agents and workflows. The position involves working across the entire AI stack, from model tuning and retrieval pipelines to front-end user experiences.

The ideal candidate will be instrumental in developing intuitive agentic user experiences and low-latency conversational flows that power critical automations across ITSM, HR/HCM, and core agentic AI platforms. They will work on implementing reusable components and workflow customizations within the Agent Toolkit, enabling both developers and citizen builders to create new agents efficiently.

This role offers the opportunity to work with cutting-edge AI technology while ensuring enterprise-grade performance and reliability. The Solutions Architect will collaborate with teams to translate complex customer requirements into scalable, secure AI deployments. They will also contribute to best practices in prompt engineering, evaluation, and safety, while mentoring peers to elevate overall engineering velocity.

Salesforce offers a comprehensive benefits package and maintains a strong commitment to equality and diversity in the workplace. The company provides equal opportunities for all employees and maintains a policy of non-discrimination. Located in San Francisco, this position offers competitive compensation and the chance to work with one of the world's leading enterprise software companies.