Sr Principal Salesforce Developer/Support Engineer (LWC/Integration)

Heroku, a Salesforce Platform cloud PaaS, is seeking a Sr. Principal Support Engineer to join their team. This role combines technical expertise with customer support leadership, focusing on Service Cloud solutions. The position involves architecting and implementing robust support systems while serving as a technical expert for internal teams.

The ideal candidate will be responsible for designing Service Cloud solutions, troubleshooting complex technical issues, and maintaining best practices for support operations. They'll work with custom objects, workflows, and system integrations while mentoring support teams and building relationships across Customer Service, Development, and Site Reliability teams.

This role requires a strong technical background with 7-8 years of software development experience, expertise in Service Cloud solutions, and excellent communication skills. The position involves working in shifts (IST or EMEA) and participating in on-call rotations for critical incidents.

Heroku operates the world's largest PaaS cloud, handling millions of apps with 6+ million container deployments daily. The platform supports multiple programming languages and focuses on creating powerful developer experiences. This role offers the opportunity to impact a platform that processes 16+ billion routing requests and 10+ terabytes of application logs daily while working with cutting-edge cloud technologies.