Technical Support Engineer, Sales Cloud

Salesforce is seeking a Technical Support Engineer for their Sales Cloud team in Tokyo, Japan. This role is crucial in resolving technical challenges and inquiries faced by customers. As part of a specialized team focusing on Sales Cloud products, you'll work alongside product experts and technical specialists to ensure customer success. The position demands strong technical capabilities and the ability to provide prompt, thorough, and accurate support services.

The role combines technical expertise with customer service excellence, requiring you to master Sales Cloud functionality while delivering outstanding support. You'll be responsible for troubleshooting complex technical issues, managing customer expectations, and contributing to the team's knowledge base. The ideal candidate should have a strong foundation in web technologies, database concepts, and programming fundamentals.

This is an excellent opportunity for someone starting their career in technical support with a global leader in CRM solutions. You'll benefit from comprehensive training, work with cutting-edge cloud technologies, and be part of a collaborative global team. The position offers competitive compensation, equity eligibility, and comprehensive benefits, reflecting Salesforce's commitment to employee well-being and professional growth.

Working at Salesforce means joining a company that values equality, innovation, and customer success. The role provides extensive opportunities for learning and development, with access to various certification paths and the chance to work with diverse technologies. If you're passionate about technology, customer service, and want to build a career with a company that prioritizes both employee and customer satisfaction, this position offers an ideal starting point.