Associate Application Support Engineer

ServiceRocket, a well-established tech services company with over 20 years of experience, is seeking an Associate Application Support Engineer for their Santiago office. This entry-level position offers a unique opportunity to work with cutting-edge technologies in cloud environments, specifically within the Atlassian ecosystem. The role combines technical troubleshooting with customer service, making it ideal for those starting their tech career.

The position involves a hybrid work arrangement with one mandatory office day per week (Thursdays) and operates on a rotating shift schedule. You'll be part of a global support team, handling L1-L2 support issues, working with various technologies including Java, Python, SQL, and Linux systems. The company has a strong focus on professional development and offers comprehensive benefits including profit sharing, stock options, and various allowances.

ServiceRocket stands out with its impressive 4.7 Glassdoor rating and recognition as a top workplace in multiple locations. The company culture emphasizes inclusivity, professional growth, and personal well-being. You'll work under experienced leadership, including Gon, the Director of Operations, who is known for mentoring and driving efficiency.

This role is perfect for recent graduates or early-career professionals with a passion for technology and customer service. The company offers clear career progression paths and a supportive environment where you can develop both technical and soft skills. The combination of technical challenge, customer interaction, and comprehensive benefits makes this an excellent opportunity for someone looking to build a career in technical support and DevOps.