Senior Cloud Support Engineer - Database Security & Authentication Management
Description For Senior Cloud Support Engineer - Database Security & Authentication Management
Build the future of data with Snowflake as a Senior Cloud Support Engineer specializing in Database Security & Authentication Management. In this role, you'll be the voice of the customer, providing high-quality resolutions and technical guidance to help deliver data-driven business insights. You'll work with a variety of technologies including cloud platforms, security protocols, and database systems.
Your responsibilities will include providing email, web, and phone support to customers and partners, investigating issues using Snowflake's environment and tools, documenting solutions, and collaborating with engineering teams. You'll also play a key role in building knowledge within the team and contributing to strategic initiatives for organizational improvements.
The ideal candidate will have 5+ years of experience in technical support or a similar customer-facing role, with a strong understanding of cloud providers, security concepts, and networking technologies. You should be comfortable with SQL, troubleshooting various operating systems, and have excellent communication skills.
This position offers the opportunity to work with cutting-edge cloud data technology and contribute to the success of Snowflake's customers. Join a team committed to innovation, integrity, and putting customers first in the exciting field of cloud data management.
Responsibilities For Senior Cloud Support Engineer - Database Security & Authentication Management
- Provide email, web, and phone support to Snowflake customers and partners
- Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to internal and external knowledge base
- Submit well-documented bugs and feature requests arising from customer-submitted requests
- Work on technical and non-technical projects
- Partner with engineering teams in prioritizing and resolving customer requests
- Collaborate closely with cross-functional teams to effectively address and fulfill customer requests
- Provide support coverage during holidays and weekends based on business needs
Requirements For Senior Cloud Support Engineer - Database Security & Authentication Management
- Bachelor's or Master's degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Good understanding of public cloud providers like AWS, Azure, and GCP
- Understanding of security and networking-related concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience writing, troubleshooting, and debugging basic SQL queries
- Excellent writing and communication skills in English with an attention to detail
- Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
- Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix, and database connectivity issues using a variety of diagnostic tools and methods
