Application Support Engineer, Charles River Development, Assistant Vice President

Charles River Development, a State Street company, is seeking an Application Support Engineer at the Assistant Vice President level to join their team in London. This role combines technical expertise with client-facing responsibilities, focusing on managing production Charles River IMS systems for multiple clients as part of their Software as a Service (SaaS) offerings.

The position requires deep technical knowledge and troubleshooting abilities, working at L3/L4 support levels. The successful candidate will be responsible for providing advanced diagnostic support, root cause analysis, and solution implementation for complex software issues. They will work closely with engineering teams, handle sensitive client situations, and contribute to the company's observability efforts using Dynatrace.

State Street, the parent company, is one of the world's largest custodian banks and asset managers, with a rich history spanning over two centuries. The company offers a comprehensive benefits package, including medical care, insurance plans, and various development opportunities. They strongly emphasize inclusion and diversity, maintaining an environment where employees can thrive while adding value to both the organization and clients.

The ideal candidate should possess at least 3 years of relevant industry experience, strong SQL skills, and programming experience in Java or C#/.NET. Knowledge of financial services investment management systems is highly valuable. This role offers an excellent opportunity to work with cutting-edge technology while solving complex problems in the financial services sector.

The position is based in London and offers the chance to work with a global leader in investment management technology, serving over 350 investment firms across 40 countries. The role combines technical expertise with client interaction, making it ideal for someone who enjoys both technical challenges and client communication.