Application Support Engineer, Charles River Development, Assistant Vice President

Charles River Development, a State Street company, is seeking an Application Support Engineer at the Assistant Vice President level to join their team in London. This role combines technical expertise with client-facing responsibilities, focusing on managing production Charles River IMS systems for multiple clients as part of their Software as a Service (SaaS) offerings.

The position requires a strong technical background, particularly in L3/L4 support, with emphasis on troubleshooting, root cause analysis, and solution implementation. The ideal candidate will have experience with SQL, Java or C#/.NET, and financial services systems. They will work closely with engineering teams, handle customer interactions, and contribute to the company's observability initiatives using Dynatrace.

State Street, as one of the largest custodian banks and asset managers globally, offers a comprehensive benefits package and strong career development opportunities. The company maintains a strong commitment to inclusion and diversity, providing various employee networks and development programs. This role offers an excellent opportunity to work with cutting-edge investment management technology while developing both technical and client relationship skills.

The position requires 3+ years of relevant experience and a bachelor's degree in a technical field. The successful candidate will join a global organization that serves over 350 investment firms across 40 countries, providing an excellent platform for professional growth in the financial technology sector.