Application Support Engineer, Charles River Development, Assistant Vice President

Charles River Development, a State Street company, is seeking an Application Support Engineer at the Assistant Vice President level to join their team in London. This role combines technical expertise with client-facing responsibilities, focusing on managing production Charles River IMS systems for multiple clients as part of their Software as a Service (SaaS) offerings.

The position requires a strong technical background, particularly in L3/L4 support, with emphasis on troubleshooting, root cause analysis, and solution implementation. The ideal candidate will have experience with SQL, Java or C#/.NET, and financial services systems. A key aspect of the role involves working with Dynatrace for observability and collaborating with engineering, QA, and product management teams.

State Street, as one of the world's largest custodian banks and asset managers, offers a comprehensive benefits package and strong career development opportunities. The company emphasizes inclusion and diversity, maintaining a workplace where employees from various backgrounds can thrive while contributing to both the organization and its clients.

This role presents an excellent opportunity for a technical professional with 3+ years of experience to work with cutting-edge financial technology while developing their career at a global financial services leader. The position combines technical depth with client interaction, making it ideal for someone who enjoys both technical problem-solving and customer service.