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Production Support Engineer, Senior Associate

A global financial services company that helps institutional investors manage risk, drive performance and profitability.
$52,000 - $91,000
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Finance
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Description For Production Support Engineer, Senior Associate

State Street is seeking a Production Support Engineer to join their team in Atlanta. This role combines software and systems engineering to develop creative solutions to operations problems. The position focuses on maintaining and improving existing systems, building infrastructure, and implementing automation. The ideal candidate will have 2 years of L3 Production Support experience and strong technical skills in Python, SQL, and cloud technologies.

As a Production Support Engineer, you'll be responsible for managing production applications, troubleshooting incidents, and implementing automated solutions. The role requires a mix of technical expertise in areas like Azure, Kubernetes, and various monitoring tools, along with strong analytical and communication skills. You'll work collaboratively with development teams to ensure software reliability and scalability.

State Street offers a supportive environment where employees are valued and can reach their full potential. The company provides tools to help balance professional and personal life, paid volunteer days, and access to employee networks. As a global financial services leader, State Street serves institutional investors worldwide, making this an excellent opportunity to work with enterprise-scale systems and make a significant impact.

The position offers a competitive salary range of $52,000 - $91,000 annually, though this may vary based on location. The role includes participation in 24x7 support coverage as needed, making it ideal for someone who thrives in a dynamic, fast-paced environment and is passionate about maintaining and improving critical production systems.

Last updated 17 days ago

Responsibilities For Production Support Engineer, Senior Associate

  • Onboarding applications on to Production management with the highest onboarding standards
  • Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
  • Perform analytics on previous incidents and usage patterns to better predict issues
  • Build and drive adoption for greater self-healing and resiliency patterns
  • Participate in performance tests; identify bottlenecks and optimization opportunities
  • Engage with development team throughout the life cycle
  • Design automated software and product upgrades
  • Participate in 24x7 support coverage as needed

Requirements For Production Support Engineer, Senior Associate

Python
Kubernetes
  • B.S/M.S. Degree
  • 2 years as L3 Production Support analyst
  • SQL Knowledge, Shell scripting, Python, Ansible
  • ITIL knowledge
  • Working knowledge in telemetry and triaging systems (Splunk, Dynatrace Managed, Geneos)
  • Understanding of AKS, Snowflake, Cosmos DB, Azure ecosystem, Databricks, Unix, Git
  • Strong troubleshooting and analytical skills
  • Excellent Communication Skills
  • Automation Experience

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