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Staff Escalations Engineer (HYBRID)

Medical device company dedicated to improving lives through research and development of new medical device products.
Fort Wayne, IN, USAFort Lauderdale, FL, USAPortage, MI, USA
$100,500 - $215,300
Backend
Staff Software Engineer
Hybrid
5,000+ Employees
4+ years of experience
Healthcare

Description For Staff Escalations Engineer (HYBRID)

Stryker, a leading medical device company, is seeking a Staff Escalations Engineer to join their dynamic team in a hybrid work environment. This role represents an exciting opportunity to work at the intersection of healthcare technology and software engineering, where you'll be instrumental in maintaining and improving critical medical device systems.

The position requires a skilled professional with 4+ years of development experience and a strong background in backend technologies including Java, Ruby, and Linux systems. You'll be responsible for leading efforts to resolve customer service outages, implementing code changes, and working closely with Quality Assurance to ensure robust solutions. The role demands expertise in database management, network configurations, and system administration.

As a Staff Escalations Engineer, you'll be part of a company dedicated to improving healthcare through cutting-edge technology. Stryker offers a supportive culture where you'll work alongside talented professionals in developing industry-leading medical technology products. The position provides significant growth opportunities and the chance to make a real impact on healthcare delivery.

The compensation package is highly competitive, ranging from $100,500 to $215,300, plus bonus eligibility and comprehensive benefits. The role offers a hybrid work arrangement with locations available in several major cities including Fort Wayne, Fort Lauderdale, Portage, Dallas, and Mahwah. This position requires about 10% travel.

The ideal candidate will combine technical expertise with strong problem-solving abilities and excellent communication skills. You'll need to be proactive, independent, and customer-focused, with the ability to tackle complex technical challenges in a healthcare technology environment. This role offers the unique opportunity to work with cutting-edge medical technology while making a meaningful impact on patient care through technical excellence.

Last updated 13 days ago

Responsibilities For Staff Escalations Engineer (HYBRID)

  • Lead efforts to resolve customer service outages
  • Record and summarize production issues
  • Analyze problems and implement code changes or scripts
  • Collaborate with Quality Assurance for validation
  • Investigate and solve customer infrastructure problems
  • Identify and resolve database performance issues
  • Work with development teams to improve quality
  • Handle engineering tasks including product development and integration testing

Requirements For Staff Escalations Engineer (HYBRID)

Java
Ruby
Linux
Kubernetes
  • Bachelor's degree in computer science or related field
  • 4+ years of development experience
  • Experience with Java, Ruby and other OOP
  • Proficiency with Linux, system administration, shell scripting
  • Experience with networking protocols
  • Knowledge of databases (Microsoft SQL Server preferred)
  • Familiarity with SCM, code review processes, Agile/Kanban
  • Experience with Jenkins or similar build automation tools
  • Excellent analytical and communication skills
  • Deep technical analysis and troubleshooting skills

Benefits For Staff Escalations Engineer (HYBRID)

  • Bonus eligible
  • Benefits package

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