L2 Technical Support Consultant & Backend Engineer (LATAM, remotely)
Description For L2 Technical Support Consultant & Backend Engineer (LATAM, remotely)
SupportYourApp is seeking a skilled L2 Technical Support Consultant & Backend Engineer to join their global team. This role combines technical support expertise with backend development, focusing on derivatives and capital markets risk management. The position requires proficiency in Java/Spring Boot and MongoDB, with 2+ years of backend development experience. Working remotely for LATAM regions, you'll provide L2 support while developing backend systems. The company offers a comprehensive benefits package including USD compensation, remote work flexibility, and growth opportunities. SupportYourApp is a leading Support-as-a-Service provider since 2010, serving clients from over 30 countries with a multilingual team. They emphasize a people-first approach, creating an inclusive environment for professional growth and development. The role offers a unique opportunity to combine customer support with technical development in a global, fast-growing company.
Responsibilities For L2 Technical Support Consultant & Backend Engineer (LATAM, remotely)
- Provide L2 support to customers, diagnosing and resolving complex technical issues
- Develop and maintain backend systems using Java/Spring Boot and MongoDB
- Gather technical information to resolve complex cases
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of client's products and services
- Securely work with customers' sensitive information
- Communicate with developers and other departments to troubleshoot technical issues
Requirements For L2 Technical Support Consultant & Backend Engineer (LATAM, remotely)
- Excellent English communication skills (at least C1 level)
- 2+ years experience in back-end software development
- Proficiency in Java/Spring Boot and MongoDB
- Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
- Positive, friendly, enthusiastic, pragmatic, and caring attitude
- Personal laptop or computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Benefits For L2 Technical Support Consultant & Backend Engineer (LATAM, remotely)
- Fixed schedule: Monday to Friday, 10 PM – 6 AM UTC
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth
- Greenhouse conditions for self-development
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