Technical Support Engineer (Hybrid/Columbia MD)

Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, including Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot, offers a diverse range of opportunities.

Your responsibilities include:

• Working closely with other Tenable teams, including Sales, Customer Advocacy, Research & Development, and Operations
• Troubleshooting and addressing customer technical inquiries
• Using remote troubleshooting techniques
• Analyzing vulnerability scan results, system audits, and log events
• Helping customers understand and resolve issues quickly
• Recreating customer software issues in a lab environment
• Ensuring customer feedback is properly captured and channeled to Product Management and R&D
• Maintaining in-depth knowledge of Tenable products and information security best practices
• Creating and publishing solution knowledge for re-use
• Continually reviewing personal performance metrics

Requirements:

• Bachelor's degree in a technical field (or equivalent experience)
• Knowledge of networking, TCP/IP, Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
• Previous experience in customer support or network security
• Outstanding written and verbal communication skills
• Strong analytical and technical skills with a desire to learn new skills quickly
• Ability to multi-task and manage multiple priorities in a fast-paced environment

Ideal candidates will have experience with:

• Nessus or other vulnerability management tools
• Ticketing systems (JIRA, Salesforce, Zendesk)
• Log analysis using SIEM products
• Database technologies and SQL
• Virtualization technology
• Programming languages
• Industry Security Standards
• Certificates and CAs
• Reviewing PCAPs with tools like Wireshark

This hybrid role offers opportunities for career advancement within Technical Support and other organizations at Tenable. Join us in delivering top-notch support that makes a difference in mitigating cyber risks and closing the Cyber Exposure gap!