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IT Operation Engineer

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Gaming

Description For IT Operation Engineer

Tencent Overseas IT is seeking an IT Operation Engineer to join their team in London or Amsterdam. This role is part of Tencent's mission to empower global growth through future-ready IT platforms, applications, and services. The position combines traditional IT operations with modern DevOps practices, requiring expertise in both infrastructure management and automation.

The ideal candidate will be responsible for managing cloud platforms, infrastructure, and business-critical systems while ensuring 24/7 reliability. They will lead technical support, implement DevOps practices, and drive continuous improvement initiatives. The role requires a blend of technical expertise in areas such as virtualization, automation, and system administration, along with strong collaborative and problem-solving skills.

This is an excellent opportunity for an experienced IT professional who is passionate about delivering state-of-the-art solutions and achieving high customer satisfaction. The position offers exposure to cutting-edge technologies and the chance to work with a world-leading technology company. The role combines hands-on technical work with strategic thinking, making it ideal for someone who wants to impact Tencent's global IT operations.

Working at Tencent means joining a diverse, innovative environment where employees are supported and inspired to achieve both individual and common goals. The company values self-motivated individuals who can work independently while maintaining strong team collaboration. This role offers the opportunity to work with modern technologies and contribute to the success of a global technology leader.

Last updated 2 days ago

Responsibilities For IT Operation Engineer

  • Collaborate with IT and Operations teams to provide cloud platform solutions
  • Manage full IT asset lifecycle from procurement to decommissioning
  • Maintain server room operations including HVAC, power, and infrastructure
  • Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems
  • Ensure 24/7 reliability of servers, networks, and endpoints
  • Lead Tier 2/3 support and incident management
  • Collaborate on DevOps initiatives with CI/CD, containers, and monitoring
  • Automate onboarding/offboarding workflows
  • Develop IT operational playbooks and documentation
  • Optimize vendor management for procurement and SLAs

Requirements For IT Operation Engineer

Kubernetes
Linux
  • Bachelor's degree in Computer Science, Engineering, or related field
  • 3+ years in IT operations/systems engineering
  • Expertise in Hyper-V virtualization and PowerShell automation
  • Familiarity with ITSM platforms (ServiceNow/Jira/Slack)
  • Windows/macOS administration and networking
  • Scripting skills in Python/PowerShell
  • ITIL certification (preferred)
  • Strong problem-solving and cross-functional collaboration skills
  • Fluent in English; other EU languages preferred
  • Experience with cloud platforms (AWS/Azure) preferred
  • Gaming studio IT experience preferred

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