Senior Software Engineer - NICE CXone

Toyota Financial Services (TFS) is seeking a Senior Software Engineer specializing in NICE CXone to join their innovative team in Plano, Texas. This role combines technical leadership with hands-on development, focusing on contact center technologies and customer experience solutions. As a senior engineer, you'll be responsible for architecting and implementing scalable solutions using NICE CXone suite, developing custom integrations, and leading complex CX omnichannel digital transformation projects.

The position requires extensive experience with NICE CXone products, strong programming skills in languages like JavaScript and Java, and deep knowledge of CCaaS architecture. You'll work on critical projects involving ACD, IVR, Auto Dialer, OMNI Channel, and various integrations while maintaining high technical standards and best practices.

Toyota offers an exceptional benefits package including vehicle purchase discounts, comprehensive healthcare, 401(k) with company match, and professional development opportunities. The company culture emphasizes teamwork, respect, and innovation, making it an ideal environment for talented engineers looking to make a significant impact in the automotive financial services sector.

This role presents an excellent opportunity to work with cutting-edge contact center technologies while contributing to Toyota's vision of moving people beyond what's possible. The position combines technical expertise with leadership responsibilities, offering a clear path for career growth within a globally respected organization.