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AIX- Production Support Engineer II

Truist is a purpose-driven financial services company formed by the merger of BB&T and SunTrust, serving clients in high-growth markets with financial services.
Atlanta, GA, USACharlotte, NC, USA
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Finance

Description For AIX- Production Support Engineer II

Truist, a major financial services company formed by the merger of BB&T and SunTrust, is seeking a Production Support Engineer II to join their team. This role is crucial for maintaining the stability and performance of business-critical systems. The position involves hands-on technical work with AIX systems, monitoring tools, and various financial applications.

The ideal candidate will have 4-8 years of experience in production support or systems engineering, with a strong foundation in IT Service Management and monitoring tools. You'll be responsible for troubleshooting technical issues, implementing automation, and contributing to system improvements. The role offers an opportunity to work with modern monitoring tools like Splunk, Dynatrace, and CloudWatch, while also gaining exposure to financial sector technologies.

Working at Truist means joining a purpose-driven organization that values technical excellence and community impact. The company offers comprehensive benefits including medical, dental, vision insurance, 401k, pension plan, and generous PTO. With locations in major tech hubs like Atlanta and Charlotte, this role provides an excellent opportunity for career growth in financial technology.

The position requires a blend of technical expertise and collaborative skills, as you'll work closely with cross-functional teams and mentor junior engineers. If you're passionate about system reliability, problem-solving, and working in a dynamic financial services environment, this role offers the perfect combination of technical challenges and professional development opportunities.

Last updated 10 days ago

Responsibilities For AIX- Production Support Engineer II

  • Identify, troubleshoot, and resolve lower to medium-priority technical issues
  • Support day-to-day monitoring of system performance using tools like Splunk, Dynatrace, CloudWatch
  • Collaborate with cross-functional teams to resolve technical incidents
  • Automate routine production support tasks
  • Maintain documentation for production issues and system configurations
  • Participate in incident, problem, and change management processes
  • Perform root cause analysis
  • Support implementation of process improvements
  • Assist with mentoring junior-level engineers

Requirements For AIX- Production Support Engineer II

Linux
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
  • 4-8 years of experience in production support, systems engineering, or database engineering
  • Experience with IT Service Management (ITSM) tools like ServiceNow
  • Proficiency in monitoring tools like Splunk, Dynatrace, or CloudWatch
  • Strong analytical and problem-solving skills
  • Ability to work independently on lower-to-medium priority incidents

Benefits For AIX- Production Support Engineer II

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401k plan
  • 10 days vacation
  • 10 sick days
  • Paid holidays
  • Pension plan

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