Support Engineer

Union.ai is at the forefront of AI infrastructure development, focusing on their open-source project Flyte, which has become the emerging standard for modern data and AI orchestration. The company is seeking a Support Engineer to join their team in Bellevue, WA, reporting to the Head of Engineering. This role combines technical expertise with customer-facing responsibilities, requiring someone who can effectively diagnose and resolve complex infrastructure issues while ensuring customer success.

The ideal candidate will bring 3+ years of Data or Software Engineering experience, strong Python programming skills, and a deep understanding of cloud technologies and ML infrastructure. You'll be responsible for triaging customer workflow issues, driving platform adoption, and serving as a crucial link between customers and various internal teams. The role offers an opportunity to work with cutting-edge AI infrastructure used by major tech companies like LinkedIn, Spotify, and Gojek.

The position offers competitive compensation ranging from $70,000 to $180,000, plus equity, making you an owner in the company. Union.ai provides comprehensive benefits including 100% covered medical premiums for employees, generous 401(k) matching, and 16 weeks of paid parental leave. The company values diversity and inclusion, believing that differences strengthen their team and lead to better outcomes.

This is an excellent opportunity for someone who is passionate about AI infrastructure, enjoys solving complex technical problems, and wants to work in a collaborative environment with industry veterans from top tech companies. The role combines technical depth with customer interaction, making it ideal for engineers who want to have a direct impact on both product development and customer success.