Technical Support Engineer

Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We are Warriors! Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior!

As a Technical Support Engineer at Venafi, you will:

• Provide multiple channels of technical assistance to ensure Venafi customers are securely and properly using their Identity Management security platform.
• Offer technical support for customers purchasing and using Venafi products.
• Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
• Work closely with other field teams to ensure cohesive product and services solution.
• Proactively communicate customer problems and record all customer interactions in our CRM system.
• Assist customers in performing the installation and customization of Venafi products in their environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Help create and deliver product training.

The ideal candidate will have:

• Enterprise level troubleshooting and Support experience
• Knowledge of Public Key Infrastructure (PKI) including technology, standards, and implementations
• Understanding of securing Internet applications, cryptography, standards, and techniques
• Knowledge of large network design, layout, and operations
• Experience with Identity and Authentication technologies (e.g., LDAP, Active Directory, Okta, SAML, CyberArk)
• Database (MS SQL/MySQL) experience, including the ability to write queries
• Excellent presentation, verbal, and written communication skills

Additional qualifications that set you apart:

• Bachelor's degree or equivalent experience
• Experience using Venafi's products and encryption technologies
• Experience with Web application technology environments (MQ, Mainframe, WebSphere, IIS, F5s)
• Understanding of web application design and implementation
• Basic scripting or coding understanding (Bash, PowerShell, C#, Python)
• Experience working with Kubernetes, Docker, or APIs
• Direct security or systems management industry experience
• CISSP or other security certificates

Venafi offers a comprehensive benefits package, including:

• 90% coverage of monthly premium for medical insurance
• 100% coverage of monthly premium for dental, vision, life insurance, short and long-term disability, and accident insurance for team members and their families
• Open time off policy
• 12 observed holidays per year
• 401(k) with company matching
• Company HSA contribution
• 2x salary employer-paid life insurance
• Parental leave
• Pet insurance
• Fertility, adoption, and surrogacy benefits

Join Venafi and help protect the world from cybercriminals while enjoying a supportive and collaborative work environment!