Tier 2 Technical Support Engineer - Algorithm Optimization Analyst

Via is revolutionizing transportation globally through technology. As a Tier 2 Technical Support Engineer specializing in Algorithm Optimization, you'll adapt and investigate algorithmic logic for Via's products, aligning them with client objectives. This hands-on role requires patience and a can-do attitude to solve customer and partner concerns.

Responsibilities:

• Address algorithmic issues and troubleshoot complex systems
• Collaborate with researchers, developers, analysts, and product managers
• Configure algorithmic logic for Via's services
• Lead support know-how and issue resolution
• Work with R&D, Partner Success, and operations teams on customer escalations
• Track and improve SLAs & KPIs

Requirements:

• 3+ years of technical support experience
• Hands-on experience with Linux and other operating systems
• Scripting skills in Bash/Python for management and automation
• Experience in Cloud & SaaS environments
• Familiarity with AWS, Jenkins, Coralogix, SQL
• Multitasking abilities, problem-solving skills, and process orientation
• Excellent communication skills and creativity in problem-solving
• Fast learner passionate about new technologies

Benefits:

• Trust and autonomy in approaching challenges
• Long-term career growth opportunities
• Join a global employer with 600+ mobility deployments in 35+ countries
• Be part of a socially responsible company
• Competitive salary including stock options

Via, founded in 2012, pioneered TransitTech, developing public mobility systems that optimize networks of various vehicle types globally. They aim to create efficient, equitable, and sustainable transportation networks accessible to all, including those with limited mobility or without smartphones. Via operates in 650+ communities across 35+ countries, combining software innovation with service design and operational expertise.

Via values diversity and encourages all interested candidates to apply, even if their experience doesn't perfectly match all qualifications. They are committed to building an inclusive workplace that welcomes all backgrounds, identities, and voices.