Principal, Software Engineer

Walmart Global Tech is seeking a Principal Software Engineer to join their Customer Care Technology team, focusing on revolutionizing customer service through cutting-edge GenAI technology. This role combines technical leadership with hands-on engineering, requiring expertise in building scalable, high-performing systems that process millions of customer contacts. The position involves collaborating with data scientists, leading architectural decisions, and mentoring team members while working on consumer-facing systems.

The Customer Care Technology team is part of the Enterprise Business Systems organization, building best-in-class customer service experiences for hundreds of millions of Walmart customers globally. The team consists of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications.

The ideal candidate will have 8+ years of experience building highly available systems, with a proven track record of delivering successful software solutions. They should excel in problem-solving, understand service-oriented architecture, and demonstrate strong communication skills. The role offers competitive compensation, comprehensive benefits, and the opportunity to impact customer service at Walmart's massive scale.

This position provides an excellent opportunity to shape the future of customer service technology while working with cutting-edge AI applications. The role combines technical excellence with leadership responsibilities, making it perfect for experienced engineers who want to drive innovation while mentoring others. Benefits include health coverage, financial benefits, paid time off, and educational assistance through Walmart's Live Better U program.