Principal, Software Engineer

Walmart's CCaaS Platform team is seeking a Principal Software Engineer to lead the development of their next-generation Contact Center as a Service platform. This role focuses on developing AI and GenAI capabilities to enhance agent experience and productivity. The position requires 80% hands-on coding, leading the development of multi-tenant systems and innovative Machine Learning solutions. The role offers competitive compensation ($110K-$286K depending on location) and comprehensive benefits. The ideal candidate will have 12+ years of experience in software engineering, expert-level programming skills, and deep knowledge of cloud platforms and ML systems. This position provides an opportunity to work on cutting-edge technology while impacting Walmart's global operations. The role is based in either Bentonville, AR or Sunnyvale, CA, offering the chance to work with a leading retail technology team while developing next-generation contact center solutions.