Technical Support Engineer - Mandarin Speaker

Winnow, a technology company solving the $1 trillion food waste problem, is seeking a Technical Support Engineer - Mandarin Speaker for their Dubai office. This role is crucial in supporting Winnow's artificial intelligence tools deployed across their client base in Asia Pacific. The ideal candidate will be responsible for frontline support, troubleshooting, and ensuring clients can effectively use the Winnow system to reach their food reduction targets.

Key responsibilities include daily performance monitoring, solving technical challenges, proactive site contact, root cause analysis, and collaborating with internal teams globally. The role requires excellent problem-solving skills, proactive customer communication, and the ability to work independently.

The successful candidate will have at least a diploma, excellent English and Mandarin skills, with experience in customer support and ITIL Foundation being ideal. Strong analytical skills, proficiency in data management tools, and database experience with SQL are preferred. The role offers a competitive salary, comprehensive benefits package, and the opportunity to work in a dynamic, mission-driven environment focused on reducing food waste globally.

This position is perfect for someone passionate about technology, customer service, and making a positive impact on the planet. Join Winnow in their mission to minimize food waste in the hospitality industry and be part of a team committed to building a world-class business while solving one of the biggest social problems of our generation.