Senior Software Engineer – Email Engineering

Zendesk, a leading customer experience software company, is seeking a Senior Software Engineer for their Email Processing team. This role is crucial to Zendesk's flagship Support product, focusing on email channel operations that process millions of daily communications. The position offers a hybrid work arrangement in San Francisco, Madison, or Austin, combining the flexibility of remote work with meaningful in-office collaboration.

The role demands expertise in developing and maintaining large-scale SaaS platforms, with a focus on email processing systems. You'll be working with a modern tech stack including Ruby, Golang, and AWS services, handling critical infrastructure that customers depend on for their business operations. The position offers competitive compensation ranging from $145,000 to $217,000 annually, plus additional benefits.

As a senior engineer, you'll take ownership of designing and implementing high-quality solutions, contribute to system reliability improvements, and collaborate with various stakeholders to ensure optimal performance of the email processing infrastructure. The ideal candidate brings 5+ years of relevant experience, strong technical expertise in Ruby and cloud technologies, and a deep understanding of email protocols and standards.

Zendesk offers a rich, inclusive work environment with a strong focus on diversity and equality. The company's hybrid work model balances the benefits of in-person collaboration with the flexibility of remote work, creating an optimal environment for professional growth and innovation. This role presents an excellent opportunity for experienced engineers looking to make a significant impact on a platform that powers billions of customer interactions globally.