Platform Engineer

ZeroFox is seeking a Platform Engineer to join their team in Bengaluru, India. This role sits at the intersection of technical implementation and customer success, focusing on building and deploying platform configurations for customers. The position requires a unique blend of technical expertise and customer-facing skills, as you'll be working directly with clients to bridge the gap between their business and technical requirements.

The role involves managing multiple customer initiatives while leading platform configuration and technical support efforts for the enterprise services organization. You'll be responsible for working closely with Intelligence Analysts, Account Management, and Technology teams to ensure successful issue resolution. The position requires strong communication skills as you'll be documenting challenges, articulating product solutions, and managing customer expectations.

As a Platform Engineer, you'll be instrumental in improving processes and workflows, contributing to product documentation, and optimizing platform configurations. The role requires someone who can think creatively about solving customer problems while increasing customer engagement over time. You'll also serve as an escalation point for both the team and customers, requiring strong problem-solving abilities and technical competency.

The ideal candidate should have experience with SaaS platforms, project management or business analysis background, and a strong understanding of system architecture. You'll be joining a company that values community-driven culture, offers competitive compensation, and provides a modern, respectful work environment. This is an excellent opportunity for technically-minded professionals who excel in customer-facing roles and want to make a significant impact in a growing cybersecurity company.

The position offers a comprehensive benefits package including generous time off and best-in-class benefits. You'll be working in a fun, modern workspace where every opinion is valued and team members are encouraged to actively participate in shaping the organizational culture. If you're passionate about technology, customer success, and want to work with enterprise-level platforms in the cybersecurity space, this role offers an exciting opportunity to grow your career.