How can I unblock engineers on the team without getting into the weeds and debugging the issue myself or pair programming with them?
Right now, I create work tickets and add context so engineers can easily pick them up. Engineers will then come to me with technical problems as they get blocked on these tickets, which requires a lot of time from me.
Resist the urge to jump into debugging mode when your engineers hit a problem. It’s more scalable (and healthier) for engineers to employ tools to unblock themselves. I like to ask myself the question “what would I do if I were stuck in this position?” – answers I often find myself giving are:
Some other points worth mentioning: