Pros: Great health benefits. Non-managerial colleagues were great to work with.

Cons: Decisions made directly by Support leadership in the last year have led to a steep decline in employee happiness. They do not support working remotely due to COVID outside of immediate office locations, giving ultimatums to SREs no longer located there. Faced with increased need on the weekends, SREs are forced to work ~4 weekends per quarter with no intention of hiring staff dedicated to cover weekend shifts. The unlimited PTO policy comes second to Support's need for coverage, meaning that requests must be submitted far in advance and could still be denied. The amount of PTO taken is closely monitored and scrutinized over time.

Pros: Great location, spacious office, fully stocked kitchen. Training provided was quite varied and extensive, ranging from their own and third-party products to general things such as Linux and conceptual networking. Manager was quite involved, easy to work with, and approachable. Hands-on experience with a ticketing system and follow-the-sun support system.

Cons: The program is mostly self-learning, however, this is to be expected given you have many product offerings and are quite complex. It could use more practical involvement as first-level support and a more structured internship program.

Pros: Great benefits and a place that really cares about your personal growth in your career. Lots of knowledge.

Cons: Days in the office are mandatory as we move away from the mostly hybrid schedule.