PagerDuty

• Emphasizes learning and growth, and supports engineers in making it happen.
• Blameless culture, from incident postmortems and beyond - the focus is on learning and preventing future problems, rather than pinning blame.
• Organizational willingness to take calculated risks with new technology, whether it's infrastructure tech, programming languages, or libraries.
• Engineering strives to appropriately balance moving quickly against technical risk.
• Smart engineers who get things done.
• No jerks allowed - being candid yet empathetic is a core value here.
• DevOps culture - you build it, you deploy it and run it in production.

• Some services, libraries, and tools are legacy, and balancing paying down this tech debt with new feature work can be a challenge.

• Focus shifted from engineering excellence to product/feature work to (occasionally) too great an extent. This seems to be shifting back somewhat, so hopefully a happy, sustainable middle ground is settled upon.

Management by and large have done a fantastic job.

Keep us moving in the direction we've been heading, but continue to strive for the right balance when it's important.