Senior Customer Success Engineer

Adobe is seeking a Senior Customer Success Engineer to join their Mobile Team, where you'll play a crucial role in shaping how enterprise customers experience and succeed with our tools. This position offers an exciting opportunity to work with cutting-edge mobile technologies and Adobe Marketing Solutions including Adobe Journey Optimizer (AJO), Adobe Target, and Customer Journey Analytics (CJA).

As a Senior Customer Success Engineer, you'll be at the intersection of technical problem-solving and customer success, working directly with enterprise clients to resolve complex technical challenges and optimize their use of Adobe's mobile solutions. Your role will involve deep technical work with mobile SDKs, debugging sophisticated issues, and developing tools to improve the overall customer experience.

The ideal candidate brings a strong technical foundation with 5+ years of software development experience, particularly in mobile platforms (iOS, Android, React Native). You'll need excellent debugging skills, a methodical approach to problem-solving, and the ability to communicate technical concepts clearly to various audiences.

Key aspects of the role include:

• Resolving complex technical issues related to mobile SDKs and Adobe solutions
• Building and optimizing diagnostic and resolution tools
• Collaborating with multiple teams including engineering, product management, and support
• Creating clear technical documentation and guides

The position offers competitive compensation ($133,900 - $242,000 annually) and comprehensive benefits including medical, dental, and vision insurance, 401k, and professional development opportunities. You'll be working with Adobe, a global leader in digital experiences, known for its innovative products and strong company culture.

This role provides an excellent opportunity to work with enterprise-level solutions, impact customer success directly, and grow your technical and leadership skills within a respected technology company. If you're passionate about mobile technology, customer success, and solving complex technical challenges, this role offers an exciting career path.