Sr Software Development Engineer- Customer Success

Adobe is seeking a Senior Software Development Engineer to join their Customer Success team, focusing on the Real-time Customer Data Platform (RT-CDP). This role combines technical expertise with customer-centric problem-solving to support Adobe's mission of transforming digital experiences.

The position requires a seasoned professional with 8+ years of experience who can bridge the gap between complex technical systems and customer needs. You'll be working on Adobe's RT-CDP platform, which enables businesses to unify and activate customer data in real-time across channels for personalized marketing at scale.

As a Senior SDE in Customer Success, you'll wear multiple hats - from deep technical troubleshooting to building preventive solutions. Your responsibilities include diving into full-stack complexity of RT-CDP business flows, identifying root causes of customer issues, and developing tools that prevent future support needs. You'll collaborate across teams, working with engineering, product management, and customer support to drive resolution of complex cases.

The ideal candidate brings a strong technical foundation in full-stack development, including expertise in JavaScript, Java/Python, and cloud technologies. You should be comfortable with data management technologies, API integrations, and modern observability tools. Equally important are your communication skills, as you'll need to translate complex technical concepts into clear, actionable steps for various audiences.

Adobe offers a competitive compensation package ranging from $153,600 to $286,600 annually, along with comprehensive benefits. You'll be working at their San Jose office, contributing to a platform that powers personalized experiences for major brands worldwide. This role offers the opportunity to work on cutting-edge technology while directly impacting customer success at one of the world's leading software companies.