Senior Frontend Engineer, Automation Platform

Airbnb, founded in 2007, has grown to over 4 million Hosts welcoming more than 1 billion guest arrivals globally. As a Senior Frontend Engineer in the Automation Platform team, you'll join the Community Support Platform, critical for creating the best customer service experience. You'll own and improve the tooling layer of Airbnb's large-scale conversational AI platform, contributing to AI-driven products for the community.

Your responsibilities include:

• Driving the design and implementation of a drag-and-drop UI tool for the conversational AI platform
• Collaborating with infrastructure and platform teams to build scalable tooling systems
• Supporting product teams in designing automation solutions to improve ambassador efficiency
• Working with cross-functional teams to build end-to-end product solutions for better customer experience

You'll explore state-of-the-art LLM application architectures and contribute to the broader technical vision of the Community Support Platform. This role offers the opportunity to shape the future of AI in customer support at Airbnb.

The ideal candidate has 5+ years of industry experience (or 3+ with a Ph.D. in CS), experience in architecting frontend systems, building large web applications using JavaScript/TypeScript, and working with modern libraries like React and GraphQL. You should be collaborative and eager to work with cross-functional teams.

This US-remote position may require occasional office work or offsite attendance. Airbnb is committed to inclusion and belonging, welcoming applications from a diverse talent pool and providing accommodations for candidates with disabilities.