Application Engineer II

Global technology company specializing in e-commerce, cloud computing, digital streaming, and artificial intelligence.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
E-Commerce

Description For Application Engineer II

Join Amazon's Books Purchase and Payments Experience team, where we're revolutionizing how millions of customers worldwide purchase books. As an Application Engineer II, you'll be part of a dynamic team that manages multiple payment methods and workflows to enhance customer purchase experiences. This role combines technical support with development responsibilities, requiring expertise in Unix systems, scripting languages, and potentially Java development.

You'll be responsible for driving resolution efforts, leading internal team projects, and providing clear direction to stakeholders. The position demands strong troubleshooting skills, as you'll handle critical issues across multiple products and services. You'll work on maintaining and improving support tools, detecting potential problems before they occur, and implementing proactive solutions.

The role offers an opportunity to work with cutting-edge technology at Amazon, one of the world's leading tech companies. You'll be part of a team that values operational excellence and customer-first thinking. This position is perfect for someone who enjoys both technical problem-solving and system improvement, with opportunities to work on various technologies from scripting to Java-based projects.

The ideal candidate will have experience in software development or technical support, strong debugging skills, and the ability to work independently while maintaining attention to detail. You'll be joining a team that's essential to maintaining Amazon's world-class purchase experience, making this an excellent opportunity for career growth in a dynamic, fast-paced environment.

Last updated 5 minutes ago

Responsibilities For Application Engineer II

  • Provide support of incoming tickets, including extensive troubleshooting tasks
  • Work on operations and maintenance driven coding projects
  • Software deployment support in staging and production environments
  • Troubleshoot, debug, evaluate and resolve identified alarms
  • Customer notification and workflow coordination
  • Maintain service level agreements
  • Create team specific knowledge base

Requirements For Application Engineer II

Java
Linux
  • 2+ years of software development, or 2+ years of technical support experience
  • Bachelor's degree in engineering or equivalent
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages

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