Application Engineer, Sapien

Retail Business Services (RBS) at Amazon is seeking an Application Engineer to support their worldwide retail business growth. The role focuses on three core areas: Selection (sourcing and enriching ASINs), Defect Elimination (resolving supply chain issues), and supporting operational processes. The tech team develops automation using Machine/Deep Learning to scale complex tasks.

As an Application Engineer, you'll work at the intersection of technical support and development, helping maintain and improve systems that ensure Amazon's catalog provides an excellent shopping experience. The role requires both technical expertise and business acumen, as you'll be translating business requirements into technical solutions while maintaining existing applications.

The position offers diverse opportunities for growth and specialization. Whether you excel at deep domain expertise, juggling multiple tasks during incidents, implementing process improvements, or focused coding, there's a place for your skills. The team values accountability, customer success, and continuous improvement.

Key responsibilities include working with business teams on support needs, developing scalable solutions, maintaining services, creating automation scripts, and providing on-call support. You'll collaborate with engineers on multiple products and services while focusing on improving operational efficiency through metrics, monitoring, and documentation.

This role is ideal for someone who combines technical skills with problem-solving abilities and enjoys working in a fast-paced environment where customer experience is paramount. The position offers the opportunity to work with cutting-edge technologies while making a direct impact on Amazon's retail operations.