Business Intel. Engineer III, Customer eXperience Impressions

Amazon's Customer eXperience Impressions (CXI) team is seeking a Business Intelligence Engineer to revolutionize how customer behavior is measured and analyzed. This role sits at the critical intersection of customer experience and supply chain optimization, focusing on building sophisticated analytical systems that detect and quantify how various defects impact customer decisions. As part of Supply Chain Optimization Technology (SCOT), you'll work with multi-TB datasets to capture signals across the entire shopping journey, from search to purchase.

The position offers a unique opportunity to directly influence Amazon's customer experience strategy through data-driven insights. You'll be responsible for developing advanced analytics pipelines that process billions of shopping interactions, helping Amazon understand and respond to customer friction points before they impact revenue. The role combines technical expertise in data engineering with business acumen, requiring regular interaction with senior leadership.

Working with cutting-edge technologies and massive datasets, you'll build real-time detection systems that maintain high precision while minimizing false positives. Your work will directly impact how Amazon responds to customer experience defects, establishing the frameworks for automated interventions and predictive analytics. The role offers exposure to machine learning applications, statistical analysis, and advanced data modeling techniques.

This is a highly visible position that requires both technical excellence and strong communication skills. You'll collaborate with cross-functional teams including applied scientists, engineers, and product managers to deliver insights that drive strategic decisions. The role offers competitive compensation, comprehensive benefits, and the opportunity to work on problems that affect millions of customers globally.

Join us to help shape the future of how Amazon understands and responds to customer behavior, working with some of the most sophisticated data systems in e-commerce. Your work will directly influence how one of the world's largest retailers optimizes its customer experience, making this an exceptional opportunity for a data professional looking to make a significant impact.