Business Intelligence Engineer, Amazon Customer Service

Amazon is seeking a passionate Business Intelligence Engineer to join their Global Customer Service Concessions Team. This role offers an exciting opportunity to leverage data and analytics to drive meaningful improvements in customer experience. The position sits within Amazon's established Customer Service organization, focusing on systematically identifying and eliminating defects that lead to returns and customer issues across global marketplaces.

As a Business Intelligence Engineer, you'll be working with a seasoned team of Data Engineers and other BIEs to build reliable, accurate, and accessible data solutions. Your work will span the entire BI landscape, from data ingestion and storage to processing and automated self-serve reporting. You'll collaborate closely with business, finance, and product teams across customer service, operations, returns, and sustainability organizations.

The role combines technical expertise with business acumen, requiring strong SQL and Python skills, experience with data visualization tools, and the ability to translate complex business problems into actionable insights. You'll be responsible for designing and maintaining scalable solutions for metrics, reports, and dashboards while ensuring data quality and optimization.

The team culture emphasizes work-life balance, innovation, and direct impact on customer experience. You'll be joining a diverse, inclusive environment that values different perspectives and backgrounds. The position offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan.

This is an excellent opportunity for someone who is passionate about data, enjoys solving complex problems, and wants to make a significant impact on Amazon's customer service operations. The role offers substantial career growth potential within an established team backed by strong leadership committed to operational excellence.

The compensation is competitive, ranging from $89,600 to $185,000 per year depending on location and experience, plus additional benefits and potential equity compensation. The position is based in Seattle, WA, requiring regular in-person presence to facilitate collaboration with cross-functional teams.