Business Intelligence Engineer, Amazon Customer Service

Join Amazon's Defect Elimination Analytics team as a Business Intelligence Engineer (BIE) and shape the future of customer satisfaction. In this role, you'll leverage data to identify defects, understand root causes, and drive improvements based on real business needs. Working in a startup-like environment within Amazon, you'll collaborate with Software Developers, Data Engineers, Research Scientists, and Program & Product Managers.

You'll be responsible for designing and maintaining scalable analytics systems, developing automated data pipelines, and creating user-friendly dashboards that provide crucial insights into customer feedback and product performance. The role combines technical expertise with business acumen as you'll partner directly with various teams to implement KPIs and drive data infrastructure improvements.

This position offers the opportunity to work with advanced big data technologies and collaborate on global issue detection models involving statistical, machine learning, and AI techniques. You'll apply your analytical skills to transform complex datasets into actionable intelligence, making a direct impact on Amazon's customer experience.

The ideal candidate brings strong business judgment, excellent organizational skills, and the ability to manage complex projects effectively. You'll need to be comfortable voicing opinions, driving initiatives, and collaborating across teams. Experience with product performance measurement and data analysis is essential, as is the ability to thrive in a fast-paced, dynamic environment.

Amazon offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan. Join us in making a tangible difference in customer experience while working with cutting-edge technologies and a supportive, high-performing team.