Business Intelligence Engineer, Amazon Customer Service

Amazon's Global Customer Service Concessions Team is seeking a passionate Business Intelligence Engineer to leverage data for actionable insights that improve customer experience. The role focuses on identifying and eliminating defects leading to returns across different marketplaces. As a BIE, you'll collaborate with Data Engineers and other BIEs to build accurate, reliable, and accessible solutions across the BI landscape. You'll work with business, finance, and product teams from customer service, Operations, Returns, and the Recommerce and Sustainability organization.

The position involves designing and maintaining scalable solutions for metrics, reports, and dashboards while using analytical rigor to drive business decisions. You'll be responsible for developing queries, creating visualizations, and ensuring data quality. The role requires expertise in data analysis, ETL processes, and the ability to translate business problems into analytical solutions.

The team offers a collaborative environment with a focus on operational excellence and work-life balance. As part of an established group, you'll have opportunities for substantial career growth while directly impacting customer experience through data-driven insights. The position combines technical expertise with business acumen, requiring skills in SQL, Python, data visualization, and statistical analysis.

Benefits include comprehensive medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan. The team emphasizes diversity and inclusion, seeking candidates who can contribute to their positive culture while delivering impactful solutions for Amazon's global customer service operations.