Business Intelligence Engineer, Amazon Customer Service

Amazon's Global Customer Service Concessions Team is seeking a passionate Business Intelligence Engineer to leverage data for actionable insights that improve customer experience. The role focuses on identifying and eliminating defects leading to returns across different marketplaces. As a BIE, you'll collaborate with Data Engineers to build reliable solutions, from data ingestion to automated reporting. You'll partner with business, finance, and product teams to understand data needs and enable data-driven decision making.

The position offers opportunities to innovate across the BI landscape, working with cutting-edge tools and technologies. You'll be part of a team that values diversity, inclusion, and work-life balance, while making a direct impact on customer experience. The role involves close collaboration with various stakeholders, including Operations, Returns, and Sustainability teams.

Key responsibilities include designing scalable solutions for metrics and dashboards, translating business problems into analytical requirements, and developing efficient queries and visualizations. You'll need strong SQL skills, experience with visualization tools, and the ability to handle multiple data sources.

The team culture emphasizes fun at work while focusing on meaningful impact. You'll be supported by strong leadership committed to operational excellence and career growth. Benefits include comprehensive healthcare coverage, parental leave, PTO, and 401(k) plans. The compensation ranges from $74,100 to $165,600 based on location and experience, plus additional benefits and equity opportunities.

This role offers a unique opportunity to join an established team that directly influences customer experience while providing substantial career growth potential. The ideal candidate will be collaborative, organized, and capable of working effectively across multiple data sources and systems.