Business Intelligence Engineer, Amazon Customer Service

Amazon is seeking a passionate Business Intelligence Engineer to join their Global Customer Service Concessions Team. This role focuses on leveraging data to deliver actionable insights that improve customer experience and business decisions. The position involves working with a seasoned group of Data Engineers and other BIEs to build accurate, reliable, and accessible solutions across the BI landscape.

The role requires collaboration with business, finance, and product teams from customer service, Operations teams, Returns, and the Recommerce and Sustainability organization. You'll be responsible for understanding data needs, ensuring business users can answer complex questions with real data, and educating customers on self-serve data capabilities.

As a BIE, you'll work on data ingestion, storage, processing, and automated self-serve reporting. The position demands strong analytical skills, the ability to translate business problems into analysis requirements, and expertise in data visualization and query optimization. You'll be part of a team that values diversity, inclusion, and work-life balance.

The team culture emphasizes fun at work while maintaining a focus on customer impact. You'll have the opportunity to directly influence customer experience by generating insights that improve supply chain efficiencies. The established team offers strong leadership support and opportunities for substantial career growth.

The compensation package includes a competitive base salary range of $89,600 to $185,000 depending on location, plus potential equity, sign-on payments, and comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. This position offers the unique opportunity to make a significant impact on Amazon's customer service operations while working with cutting-edge data technologies and analytics tools.