Business Intelligence Engineer, Amazon Customer Service

Amazon is seeking a passionate Business Intelligence Engineer to join their Global Customer Service (CS) Concessions Team. This role focuses on leveraging data to deliver actionable insights that improve customer experience across different marketplaces. The team systematically identifies and eliminates defects leading to returns and negative customer experiences.

As a Business Intelligence Engineer, you'll collaborate with Data Engineers and other BIEs to build accurate, reliable, and accessible solutions. You'll work across the BI landscape, from data ingestion to automated self-serve reporting. The role involves partnering with business, finance, and product teams from CS, Operations, Returns, and the Recommerce and Sustainability organization.

The position offers significant opportunity for impact and growth within Amazon's established team structure. You'll be responsible for designing and maintaining scalable solutions for metrics and analytics, translating business problems into technical requirements, and driving decisions through data-driven insights. The role requires strong SQL and Python skills, experience with data visualization tools, and the ability to work with complex datasets.

The team culture emphasizes work-life balance, innovation, and direct customer impact. You'll join a diverse, inclusive environment that values unique perspectives and backgrounds. The position offers comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options.

This role is perfect for someone who combines technical expertise with business acumen, enjoys collaborative problem-solving, and wants to make a meaningful impact on customer experience at a global scale. The position offers competitive compensation ranging from $89,600 to $185,000 based on location and experience, plus additional benefits and potential equity compensation.