Business Intelligence Engineer, AWS Support BI & Analytics

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Business Intelligence Engineer to join their AWS Support BI & Analytics team. This role is crucial in driving data-driven decisions for AWS Support, a significant business unit generating substantial revenue. The position involves working with complex datasets to create intuitive dashboards and reports that inform strategic decision-making.

As a BI Engineer, you'll be responsible for developing and maintaining data pipelines, creating sophisticated visualizations, and implementing KPIs that measure support quality and customer satisfaction. You'll work with modern cloud-based data technologies and have access to the full suite of AWS services. The role requires both technical expertise in data engineering and business acumen to understand and translate support operations into meaningful insights.

The position offers significant growth opportunities within AWS's dynamic environment. You'll be part of a team that impacts not just AWS Support, but potentially influences broader AWS product decisions through data insights. The role combines technical challenges with business impact, requiring skills in SQL, Python, data modeling, and visualization tools.

AWS provides a collaborative work environment with emphasis on professional development, including mentorship opportunities and career advancement resources. The company values diversity and inclusion, hosting various employee-led affinity groups and events. Work-life harmony is prioritized through flexible work arrangements.

This role is ideal for someone who combines strong technical skills with business acumen, enjoys working with large-scale data systems, and wants to make a meaningful impact on AWS's customer support operations. You'll be joining a team that's essential to AWS's mission of providing world-class customer support while driving business growth through data-driven decisions.