Business Intelligence Engineer, Customer Service

Amazon Business Customer Support (ABCS) is seeking a Business Intelligence Engineer to drive impactful analytics and metrics development. This cross-functional role involves collaboration with finance, engineering, and leadership teams across ABCS, Amazon Customer Service, and Amazon Business. The position focuses on developing strategic reports, UI design, and leading projects that influence worldwide operations decision-making.

The role combines technical expertise with business acumen, requiring strong skills in data analysis, ETL processes, and visualization tools. You'll work with cutting-edge big data techniques and machine learning systems to build automated solutions that directly impact customer experience and operations. The team environment encourages innovation and fast-paced problem-solving.

As a BIE, you'll be responsible for designing database structures, creating data pipelines, and maintaining automated reporting systems. You'll conduct deep-dive analyses to identify improvement opportunities and work with global teams to standardize metrics. The position offers comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options.

The ABCS Analytics team supports various business units by maintaining databases, creating data pipelines, and enabling data-driven decision-making through self-service reporting tools. This role presents an excellent opportunity for someone passionate about using data to drive business impact and innovation at scale within one of the world's leading technology companies.