Business Intelligence Engineer, Customer Service

Amazon Business Customer Support (ABCS) is seeking a Business Intelligence Engineer to drive next-generation metrics and business analytics with measurable impact. This role combines technical expertise in data engineering with business acumen, requiring strong skills in database design, ETL processes, and data visualization. You'll work with large-scale datasets, building self-service dashboards primarily using Tableau, and collaborate across teams including finance, engineering, and leadership.

The position offers an opportunity to directly impact customer experience and operations through data-driven solutions. You'll be responsible for developing strategic reports, designing UIs, and leading projects that support decision-making processes. The role demands expertise in SQL, Python, and data visualization tools, along with strong analytical and communication skills.

As part of Amazon's technology team, you'll work in an environment that values innovation and customer-centric thinking. The position offers comprehensive benefits including healthcare coverage, retirement plans, and parental leave options. This is an excellent opportunity for someone who enjoys solving complex problems while making a significant impact on a global scale.

The ideal candidate will be comfortable with ambiguity, able to think strategically while maintaining attention to detail, and passionate about using data to drive business decisions. You'll join a team of analytics professionals who leverage machine learning and advanced data techniques to build automated systems that solve real customer problems.