Cloud Support Associate (Bigdata | Mandarin speaker), AWS Support Engineering

AWS Cloud Support Engineers work with a diverse customer base ranging from small startups to large enterprises, providing expert technical guidance. As a Cloud Support Engineer specializing in Big Data at AWS, you'll be at the forefront of cloud technology, working with services like EMR, Athena, and Glue. You'll handle customer inquiries through various channels, diving deep into complex technical issues to find root causes and ensure customer success.

The role offers a unique blend of technical challenge and customer interaction. You'll collaborate with AWS teams globally, including Technical Account Managers, Solution Architects, and Service Development Teams. This position is perfect for those passionate about big data technologies and cloud computing, offering exposure to the Hadoop ecosystem and related technologies.

AWS provides comprehensive training and development opportunities. You'll learn the latest cloud technologies, leadership skills, and business acumen through structured training programs and hands-on experience. The work environment promotes diversity of thought and creates a culture where everyone can reach their full potential.

The position follows a follow-the-sun model, ensuring work-life balance with no on-call requirements. Working hours are flexible, with shifts scheduled during daytime or early evening hours on various weekly patterns (Mon-Fri, Tue-Sat, or Sun-Thu). This structure allows for efficient global coverage while maintaining personal time.

As part of the world's most comprehensive cloud platform, you'll have the opportunity to work with cutting-edge technologies and contribute to solutions that impact businesses globally. AWS's presence in over 30 regions and its extensive service portfolio provides numerous opportunities for career growth and development.

The role combines technical expertise with customer service, requiring strong communication skills in both Mandarin and English. You'll be part of a team that values innovation, deep technical knowledge, and customer obsession, working in an environment that encourages learning and professional growth.