Cloud Support Eng. I (MCD), Support Engineering

Amazon Web Services (AWS), the market leader in cloud computing, is seeking a Cloud Support Engineer to join their global support team. This role combines technical expertise with customer service excellence, positioning you at the forefront of cloud technology. As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment while working with cutting-edge cloud computing technologies.

The role involves solving complex technical issues through various channels including email, phone, and web chat. You'll apply advanced troubleshooting techniques, work closely with development teams, and have opportunities to mentor new hires. AWS operates on a follow-the-sun model, ensuring no mandatory overtime or after-hours on-call duties.

What makes this opportunity unique is AWS's commitment to professional growth. You'll receive comprehensive training, have advancement opportunities across the organization, and work alongside leading technologists worldwide. The role offers a perfect blend of technical challenge and customer interaction, with projects spanning multiple AWS services.

AWS values diversity and work-life harmony, fostering an inclusive culture through employee-led affinity groups and ongoing learning experiences. Whether you're passionate about cloud computing, enjoy solving complex technical challenges, or want to be part of a transformative technology company, this role offers a pathway to grow your career in cloud computing while making a significant impact on AWS's global customer base.