Cloud Support Engineer - Analytics

AWS Cloud Support Engineer is a technical role focused on providing expert solutions to help customers achieve their business goals. As part of AWS's Support Engineering team, you'll work in a follow-the-sun model during daytime hours, engaging with a diverse range of customers from startups to enterprise-level organizations.

The role involves deep technical problem-solving, direct customer interaction through multiple communication channels, and continuous learning in cloud technologies. You'll be responsible for investigating and resolving complex technical issues, providing tailored solutions, and maintaining high standards of customer service.

Working at AWS means joining a pioneer in cloud computing that continues to innovate. The company offers a supportive, inclusive environment where diversity is valued and career growth is prioritized. You'll receive comprehensive training, including new hire orientation, on-the-job training, and mentoring from technical experts.

The position requires expertise in data warehouse systems, search services, and streaming technologies. You'll work with various AWS services and need strong troubleshooting skills in Linux and networking. The role demands both technical proficiency and excellent communication skills, as you'll be interfacing with customers and internal teams regularly.

AWS provides a balanced work environment with transparent schedules, no on-call requirements, and a focus on work-life harmony. You'll be part of a global team that values continuous learning, innovation, and diverse perspectives. The company's commitment to being Earth's Best Employer means you'll find numerous opportunities for professional development and career advancement.