Cloud Support Engineer

Amazon Web Services (AWS) Support Engineering team is seeking Cloud Support Engineers to provide technical assistance to customers utilizing AWS cloud services. This role is specifically for individuals with disabilities, as Amazon values diverse talents and provides appropriate support and workplace accommodations based on individual needs.

The Cloud Support Engineer's primary responsibility is to help customers innovate through technical expertise. Through daily customer interactions, you'll engage with various use cases, creating a natural learning environment. You'll also play a crucial role in providing feedback to service development teams about AWS service challenges and improvements identified through customer inquiries.

The team provides 24/7 Japanese technical support through web forms, phone, and chat. With support centers worldwide, there's no need for night shifts. The team structure ensures work-life harmony by enabling smooth handoffs between different time zones.

The role involves working within one of 10 technical profiles, including Analytics, BigData, Database, Deployment, Development and Mobile Services, Linux, Networking, Storage and Content Delivery, Security, and Windows. Assignment to a profile is based on your experience, skills, and preferences.

You'll receive one month of training before assignment and benefit from a mentorship program during onboarding. The position offers opportunities to:

• Learn and implement the latest AWS technologies
• Collaborate with AWS architects and service teams
• Drive support process improvements
• Create technical content for the developer community
• Work with talented engineers globally

The ideal candidate should possess both technical and communication skills, with basic IT knowledge and expertise in at least one technical domain. While cloud experience isn't required, strong problem-solving abilities and customer service orientation are essential. The role requires Japanese fluency and English reading/writing skills, with translation tools available for support.